- Can I place an order by phone, fax, or email?
Yes! To place your order by phone, or email
- I placed an order, but I didn’t see an order confirmation page. Was my order submitted?
If you placed an order but did not see an order confirmation page, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact to ensure that your order was received.
- I accidentally placed a duplicate order. What should I do?
If you accidentally placed a duplicate order, we will cancel the order for you so long as the order has not yet been invoiced or shipped. contact as soon as possible to begin the cancellation process.
- Is this website secure? What security features are in place to safeguard my information?
Your security is our top priority. When you submit sensitive information via the website, your information is protected both online and offline. Information transmitted to us through the website is protected by the latest encryption protocols available
- How can I check the status of my order?
Information about your order is transmitted to you via email any time the status of your order changes, including when your order is received, shipped, or cancelled. When you receive a shipment notification, a tracking number will be provided to check the status of the shipment with the carrier.
- Why did I receive a notification that my order has been cancelled?
If an order is placed but the credit card declined, or if the shipping address cannot be verified within three business days, your order will be cancelled